Account/Applications Permissions: This option is for existing employees. Select this option if you need access to a specific application or an account to access an application. This includes requests for additional Door Access Credentials or additional access for that system with existing credentials. Be sure to provide a justification in the Ticket Details.
Deactivate Accounts/Credentials: Select this option if you have lost your door access credentials OR account/credentials needs to be terminated for an employee.
Hardware Related: Select this option if you need a new computer, mouse, keyboard, printer, webcam, etc.
New Employee: This option is for supervisors requesting access to the information systems on behalf of the new employee. Be sure to specify all applications and accounts the user needs access to in the Ticket Details.
Other: Please use this option as a last resort for categorizing your issue.
Password Reset: Select this option if you forgot your password. Be sure to specify the application/account you need your password reset for in the Ticket Details.
Project: Select this option if you have a large IT request that involves a major upgrade for an existing system/solution OR a request for a new system/solution.
Replacement ID Badge: Use this option if you lost your ID Badge and need one reprinted. Do NOT use this option if your ID Badge is also used for Door Access Control.
System Related: Use this option if the request applies to a particular system. Example: O365 Groveport Email, VoIP Phone System, Camera System etc.
Software Application Related: Use this option to a request a change or to update the configuration of a particular application. Be sure to specify the name of the application in the Ticket Details.
Unlock Account: Use this option if you still remember your password. Using this option will mean that your account will be unlocked, but your password will not be reset.